Diagnostic and travel fees
Diagnostic and travel fees should be reviewed and approved before service. Extended service areas may require additional travel charges.
Clear expectations
Service Policies
A plain-language overview of service requests, parts, travel, payment, warranty support, and mobile-service limitations.
Parts
Street Wrench-provided parts follow applicable supplier terms. Customer-provided parts may carry different labor or warranty limitations.
Warranty support
Any labor-warranty period and covered work should be stated on the approved estimate or invoice. Warranty support does not cover unrelated failures.
Payment
Payment expectations and accepted methods should be confirmed before work begins and are due according to the approved invoice.
Rescheduling and cancellation
Customers should provide reasonable notice when rescheduling. Travel or diagnostic fees may apply after dispatch or arrival.
Environmental limitations
Some fluids, hazardous materials, weather conditions, properties, and service locations may not be appropriate for mobile work.
Service limitations
Street Wrench services most gas, diesel, and hybrid vehicles. Full electric vehicle service is not currently offered.
Damage and unrelated failures
No guarantee applies to abuse, misuse, racing, off-road damage, customer modifications, or failures unrelated to the approved repair.
Review required: This policy page is provided for general customer communication and should be reviewed by Street Wrench L.L.C. and qualified legal counsel before final use.